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Post by greydales on Jan 11, 2007 14:12:22 GMT -1
That is great news Linda, there is no other saddle company as far as I'm aware who would do such a thing  It's gonna be like Christmas again!  |
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Post by zeldalithgow on Jan 11, 2007 15:02:34 GMT -1
WOW that sounds like a good deal  are they going to let you know the outcome of the saddle chopping up |
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Post by dalesponyrider on Jan 11, 2007 15:08:12 GMT -1
The saddle is a standard size which IS a 17" Judith. I really can't recommend Enlightened Equitation enough - their customer service is second to none. Jill Shepherd who dealt with my complaint told me she used to have a Dales Pony she used to call UXB, short for unexploded bomb! So she knows what I am dealing with!
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Post by SuzieP on Jan 11, 2007 16:44:58 GMT -1
That's excellent news, Linda. I'm so, so pleased that this has been sorted out in such a professional way. It's good when one's confidence in a company - especially one you've recommended to friends and acquaintances - is upheld like this. What a good idea to chop your old saddle up to see what has happened. I'm impressed that they're going to do this - it shows great commitment to improving the product. D is going to be a very happy pony - and I bet your smiles go from ear to ear. LOL at the UXB!! It says it all doesn't it? LOL  |
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Post by jacquidales on Jan 11, 2007 17:08:37 GMT -1
That's good news Linda. I've always found EE helpful. With D's confirmation, if she was having a treed saddle she would need continental panels to ensure that the saddle did not dig in behind. These panels aren't new but it is surprising how many saddlers are not trained to spot this type of confirmation and deal with it appropraitely- hence people having problems and horses having sore backs. It is so easy to deal with- if the saddler is up to speed. WOW saddlers seemto understand this need and I've used a remedial saddler in the past who ensured that Mick Farrington built me a WH and a dressage saddle to deal with this problem on a particular horse. Both saddles were excellent.
Fingers crossed that your problems are behind you.
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Post by carolinec on Jan 11, 2007 17:30:31 GMT -1
Glad it's getting sorted Linda.
It does sound like they are taking this very seriously, the new saddle sounds fantastic!
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Post by bevbob on Jan 11, 2007 17:37:14 GMT -1
Fantastic news Linda, I agree- I bet theres not many saddle companys that would do that.
Im really pleased for you and D.
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Post by taffydales on Jan 11, 2007 18:01:21 GMT -1
Thats great news Linda, please keep us posted.
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Post by Debbie on Jan 11, 2007 21:57:24 GMT -1
That's FAB news Linda!!! First Cashel replaces my saddle for a new one, and now EE with a basically new one for you....at the very least these companies are taking it seriously with their saddles! Can you post pics of the Phoenix on D when it gets there?? I'm curious to see what it looks like on her.
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Post by knight on Jan 12, 2007 5:14:50 GMT -1
Great news Linda, I'm so glad for you and D that EE's customer service has come through brilliantly. I have to be impressed with this sort of professionalism and service. Other than my EE saddles once I bought the thing it was my problem and if it didn't work out for my horse all I could do was try to sell it (always at a loss). I'll be so interested to hear how you and D get along with the Fhoenix. It does seem that the inch shorter will be good for D and I like the velcro panels to allow for shimming. Let us know how you get on with it.
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Post by PonyGirl on Jan 12, 2007 7:28:51 GMT -1
that is fantastic. No other saddle company would do that! WOW
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Post by Biggerside Benwell on Jan 12, 2007 17:52:18 GMT -1
I have just read this thread through from beginning to end with great interest as a SMS saddle fitter. I will quite often recommend treeless saddles to my customers even though I don't sell them, as I think they often do a better job than the best fitting treed saddle especially on horses that have difficult conformation etc. However I always recommmend that they make sure that the saddle is well balanced with pads etc just like a treed saddle as I have come across hidious damage caused by pressure from a treeless saddle.
Linda, you are to feel no guilt whatsoever about D as you are a fab horseowner so do not beat yourself up about it at all.
Do let us know how you get on with the new saddle, I think its a great outcome from EE!
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Post by dalesponyrider on Jan 12, 2007 21:23:20 GMT -1
I wish I could find a saddle fitter like you to check it over once a year! Fancy a yearly trip to Lincoln? LOL!
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Post by The Moo on Jan 15, 2007 8:04:31 GMT -1
Excellent result!
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Post by greydales on Jan 16, 2007 9:10:24 GMT -1
Have you got the new saddle yet Linda?
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